Call Center Outsourcing.

REDEFINED.

Unmatched Scale, Cost, and Flexibility
Reducing America's Recidivism
Industry low Attrition and Shrinkage
100% USA Based Agents

Why Choose Underguard?

Our company has been providing call center outsourcing services to businesses like yours for more than 10 years, and we have a proven track record of delivering excellent results. Our team of highly skilled and experienced agents are trained to provide exceptional customer service, handle sales inquiries, and resolve customer complaints efficiently.

Reduce your operating costs: We offer cost-effective solutions that can help you save money on labor, infrastructure, and technology.
Increase your revenue: Our agents are skilled in sales techniques that can help you generate more revenue for your business.
Enhance your customer experience: We are committed to providing exceptional customer service, and we use the latest technology and tools to ensure that you and your customers are satisfied.

We understand that every business has unique requirements, and we will work closely with you to develop a customized solution that meets your specific needs. Our team of experts will collaborate with you to understand your business processes and goals, and we will provide you with regular reports to track our performance.

We are confident that we have solutions that can help your business grow and succeed. If you agree, please take a moment to review our list of services below or click the Contact Us button to send us a message.

Our Services: Your Business Needs

Inbound Call Center

Great customer service is central your business success. Underguard will support your business in the following ways:

Subscription Product / Campaign Support
Quick Launch Support Services
Retention / Cancellation Saves Support
Order Management & Account Verification
Billing Inquiries
Product Returns / RMA

Outbound Call Center

Underguard's Outbound services can increase sales and customer engagement. Underguard will support your outbound needs through:

Telemarketing
Market Research & Consumer Surveys
Appointment Setting
Order Management & Account Verification
Collections / Account Declines
Generating Leads

Non-Voice & Back Office Support

Underguard can support your business needs in a variety of other ways, including:

Live-Chat Support / Sales
Email Support
Back-office support
Quality Assurance Services
Workforce Management and
Capacity Planning

Our Mission

We are changing lives - one call at a time.
We are a second chance employer. By reducing recidivism and the drain on Community Services, Underguard is on a mission to change the way Call Centers operate.

Redefined:

Customer Engagement

Have peace of mind knowing Underguard is here to serve your customers, allowing you to focus on your main priority: growing your business.

Redefined:

Consumer Marketing

Our Outbound process enables your business to increase revenues, drive customer feedback and create new opportunities.

Redefined:

Social Impact

Underguard Teleservices is built on the principle that everyone deserves a second chance. Our worldview is through a lens of compassion, putting people first in all we do.

Our Blogs

Case Study: Dallas TX based BPO company enacts relationship with UGT

A Call Center Outsourcing located in the greater Dallas / Fort Worth area was experiencing rapid growth with a client and was failing to meet SLA's and the client was at risk of moving it's business.

Key Factors With Contact Center Outsourcing: Part 1

Call center outsourcing provides a ton
of advantages to businesses seeking a
cost-effective means of growing their customer base and elevating the
customer experience.