Call Center Outsourcing.

REDEFINED.

  • Unmatched Scale, Cost and Flexibility
  • Reducing America's Recidivism
  • Industry low Attrition and Shrinkage
  • 100% USA Based Agents

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Phone

REDEFINED

Call Center Outsourcing.

Changing Lives one Outsourced Call at a Time. Underguard delivers the Speed, Quality and Budget Critical to your Business Success.

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REDEFINED

By Reducing Recidivism and drag on Community Services, Underguard is on a Mission to Change the way Call Centers Operate.

REDEFINED

Customer Engagement

Have peace of mind knowing Underguard is here to serve your customers, allowing you to focus on your main priority, growing your business.

REDEFINED

Consumer Marketing

Our Outbound process enables your business to increase revenues, drive customer feedback and create new opportunities.

REDEFINED

Social Impact

Underguard Teleservices is built on the principle that everyone deserves a second chance. Our worldview is through a lens of compassion, putting people first in all we do.

Your Business Needs, Our Services

Inbound Call Center

Great customer service is central your business success. Underguard will support your business in the following ways:

  • Subscription Product / Campaign Support
  • Quick Launch Support Services
  • Retention / Cancellation Saves Support
  • Order Management & Account Verification
  • Billing Inquiries
  • Product Returns / RMA

Outbound Call Center

Underguard's Outbound services can increase sales and customer engagement. Underguard will support your outbound needs by:

  • Telemarketing
  • Market Research & Consumer Surveys
  • Appointment Setting
  • Order Management & Account Verification
  • Collections / Account Declines
  • Generating Leads

Non-Voice & Back-Office

Underguard can support your business needs in a variety of other ways, including:

  • Live-Chat Support / Sales
  • Email Support
  • Back-office support
  • Quality Assurance Services
  • Workforce Management and Capacity Planning

Check out our Blog

Developing a Customer Service Strategy, Part I

Four tips on ensuring your Customer Service Strategy is setup for Success
Read Full Article

Call Center Outsourcing

Call center outsourcing can seem complex. Let Underguard guide you through the process.
Read Full Article

Domestic Call Center Outsourcing at a Nearshore Pricing Model

Read below to discover how Underguard's operating model is changing how call centers operate.
Read Full Article
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