The Most Inspirational Business Story in America.
Underguard Teleservices is an Impact Driven organization, opening its doors for business in 2017 with a Mission to change how call centers operate.
See there are three challenges call centers commonly face:
- A Rising cost of Labor
- Employee Turnover
- Talent Acquisition
The Underguard Solution? An idea that would be unique, even controversial in its approach to Call Center Management. It would manifest to the “Smart Sourcing” method of call center management. In partnering with Correctional Facilities and putting inmates in the driver seat toward rehabilitation and developing job skills. Through this unique way of managing a call center, Underguard devised a solution to all three of the call center problems while improving the lives of people and communities which they live in.